Campus Technician
- Office of Information Technology
- Staff, full-time (32+ hours per week)
Title: Campus Technician
Position Number: 998591
Unit/Department: Office of Information Technology
Salary: Commensurate with qualifications and experience
Department Summary:
Information Technology Services (ITS) supports the innovative use of technology to enhance the experience for students, faculty, and staff in support of Drake’s mission. https://www.drake.edu/its/
Job Summary:
The Campus Technician role involves providing excellent customer service and technical support for University-owned personal computers as well as helping campus navigating and accessing campus systems and services. Responsibilities include diagnosing and resolving desktop support issues, installing and maintaining hardware and software, and deploying standardized desktop operating images. The technician also supports faculty, staff, and students, resolves second-tier technical problems, and promotes effective technology adoption. Additionally, the role involves testing new hardware and software before campus-wide deployment, ensuring smooth daily operations, and communicating technical concepts to non-technical users. The ideal candidate will demonstrate leadership, strong technical expertise, and effective communication skills.
Minimum Qualifications:
• Associate degree or equivalent experience.
• 2 years of experience providing systems support in an enterprise or education environment
• Solid understanding of computer hardware, software, and networking concepts.
• Attention to detail, ensuring accuracy in troubleshooting and problem resolution.
• Excellent customer support skills, interpersonal skills, and communication skills (both written and verbal), including ability to convey complex issues with users who may have varying levels of technical expertise.
• Strong time-management and organizational skills, with a record of being flexible, accurate, detail-oriented, reliable, and self-motivated.
• Demonstrated ability to work in a team-oriented work environment.
• Must exhibit multicultural competence, possessing the skills and experience to work with diverse individuals.
Preferred Qualifications:
• Bachelor's degree in a field related to technology.
• Experience using Team Dynamix or comparable ticketing system.
• Familiarity with computer asset inventory best practices.
Job Duties:
- 40% - Analyzes desktop support issues to deliver effective and efficient technology solutions: Provide excellent customer service, support and assistance. Diagnose machine and user performance issues; design and develop solutions. Installs and maintains hardware and software components related to the operation of University owned personal computer systems including peripheral components to ensure resources meet end user needs. Deploys standardized desktop operating images to computers as needed. Installs and maintains customer requested software applications within the personal computer infrastructure. Maintenance and installations are completed according to established service standards to ensure responsive and courteous delivery of computer services. Receive, create and then update all related system requests into tracking systems. Gather information about requests to aid development resolution. Follow-up to ensure resolution has been completed to user satisfaction. - (Essential)
- 30% - Provides leadership in delivering desktop support services and resources: Supports faculty, staff and students by providing support to end-users. Responds promptly to diagnose problems resulting from technical, operational, and equipment problems. Resolves second tier technical, operational, and equipment problems. Receive, create and then update all related system requests into tracking systems. Gather information about requests to aid development resolution. Follow-up to ensure resolution has been completed to user satisfaction. Escalates critical situations to vendor when problems cannot be resolved within established service criteria, while tracking the problem to its final resolution. Assists in the tracking and reporting on problem trends and the creation of support systems. - (Essential)
- 20% - Promotes effective technology adoption and University-wide implementation: Test new hardware, software and related procedures prior to deployment on campus to ensure that desired results are achieved. Confer with ITS peers and colleagues to identify personal computing requirements. Implements, configures, tests, and maintains client facing equipment. Supports mobile computing needs. - (Essential)
- 10% - Performs miscellaneous duties as assigned: Exhibits a willingness to learn new tasks and welcomes new challenges. Demonstrates initiative toward proactive problem resolution of service needs. Asks questions before beginning unfamiliar tasks. Proposes innovative or best practice solutions to improve service or resolve problems. Makes decisions that are strategically viable and tactically useful. Promotes an institutional perspective and fosters professional achievement of self and colleagues. - (Essential)
Special Instructions to Applicants:
For consideration, you must apply online. Please include a resume and cover letter.
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
Salary and Benefits:
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our Drake Benefits Guide 2025. One of our popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. Tuition Benefits
For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
About Drake:
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
Diversity, Equity, & Inclusion at Drake:
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. Drake University is proud to support an equal opportunity, diverse, inclusive, and welcoming workplace. In fact, the celebration of diversity and inclusion are embedded in our Core Values. Learn more about our DEI commitment and efforts here.
We welcome applicants of diverse backgrounds, experiences, and perspectives. If you are a member of a socially or historically underrepresented or marginalized group or you have actively demonstrated a commitment to diversity and inclusion, we strongly encourage you to apply. If you are a member of one of the equity groups identified by applicable law, we encourage you to self-identify, where requested in our online application system.
Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (ph: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.
At Drake University, we highly value a diverse, inclusive workforce. We are proud to be an equal opportunity employer. We stand firmly against discrimination including on the basis of race, color, national origin, creed, religion, age, disability, sex, pregnancy, gender identity, gender expression, sexual orientation, genetic information, veteran status, or any characteristic protected by law.
Sign up for Job Alerts!
Thank you
Share this job with a friend!
Thank you - we've sent an email with job to the person you entered.
