Enrollment Management Specialist - 999276
- Staff, full-time (32+ hours per week)
Title: Enrollment Management Specialist
Position Number: 999276
Salary: Commensurate with qualifications and experience
Department Summary:
Drake Online centrally manages all aspects of Drake University's online programs, providing comprehensive support across the student lifecycle. We handle marketing, recruitment, and retention in-house to ensure a cohesive and strategic approach to enrollment and student success. Additionally, we offer instructional design services to support high-quality online course development in collaboration with faculty, ensuring engaging and effective learning experiences. https://www.drake.edu/doce/
Job Summary:
The Enrollment Management Specialist is responsible for providing a full range of support services for students in Drake Online programs throughout their educational journey. This position will serve multiple roles including recruiting, advising, assisting with registration, maintaining and updating academic records, and providing technical assistance. Position may require irregular work hours, including nights and weekends, to meet with students and attend special programs/events.
Minimum Qualifications:
* Bachelor's degree
* Demonstrated knowledge and understanding of adult learner development and academic theories, methodologies, and current practices in higher education.
* Possess excellent customer service and effectively communicate with learners and other stakeholders.
* Ability to work independently as well as collaboratively across departments and teams.
* Entry level knowledge of how the Federal Education Rights and Privacy Act (FERPA) and confidentiality is applied in a higher education environment.
Preferred Qualifications:
* Master’s degree.
* Minimum of two years’ relevant experience in a service oriented higher education environment or educational setting that demonstrates skills in academic recruiting, advising, student support services, and retention practices preferred.
* Experience working with a CRM (e.g., Slate®, Salesforce®, etc.) and a student information system (e.g. Banner®, Colleague® PeopleSoft®, etc.).
* Entry-level knowledge of financial aid services and requirements.
Job Duties:
- 60% - Communicates regularly with Drake Online students to inform them of their program requirements, registration dates, access to tutoring, counseling, career, and alumni services from admissions through completion of their program. - (Essential)
- 10% - Guides prospective students through the admissions process for Drake Online program assuring they understand all requirements and steps for admission. - (Essential)
- 10% - Uses the CRM Slate® to monitor prospective student information from the initial point of contact, through the application, admission, and enrollment process. - (Essential)
- 10% - Uses Banner to monitor Drake Online student’s academic performance for successful retention; responds to, and works to resolve concerns, questions, or issues. - (Essential)
- 10% - Works closely with faculty, marketing teams, and student services to enhance student engagement and persistence - (Essential)
Special Instructions to Applicants:
For full consideration, you must apply online by July 10, 2025. Please include a resume and cover letter.
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
Salary and Benefits:
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our Drake Benefits Guide 2025. One of our popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. Tuition Benefits
For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
About Drake:
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
Diversity, Equity, & Inclusion at Drake:
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. Drake University is proud to support an equal opportunity, diverse, inclusive, and welcoming workplace. In fact, the celebration of diversity and inclusion are embedded in our Core Values. Learn more about our DEI commitment and efforts here.
We welcome applicants of diverse backgrounds, experiences, and perspectives. If you are a member of a socially or historically underrepresented or marginalized group or you have actively demonstrated a commitment to diversity and inclusion, we strongly encourage you to apply. If you are a member of one of the equity groups identified by applicable law, we encourage you to self-identify, where requested in our online application system.
Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (ph: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.
At Drake University, we highly value a diverse, inclusive workforce. We are proud to be an equal opportunity employer. We stand firmly against discrimination including on the basis of race, color, national origin, creed, religion, age, disability, sex, pregnancy, gender identity, gender expression, sexual orientation, genetic information, veteran status, or any characteristic protected by law.
Sign up for Job Alerts!
Thank you
Share this job with a friend!
Thank you - we've sent an email with job to the person you entered.
